(ePUB) The Smart Manager’s F.A.Q. Guide

[Jennifer Connor]

The Smart Manager’s F.A.Q. Guide
A Survival Handbook for Today’s Workplace
by Rex P. Gatto

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• Author: Rex P. Gatto
• Release date: September 29, 2000
• Format: paperback, 344 pages
• Publisher: Pfeiffer
• ISBN: 9780787953447 (078795344X)
• Language: english

About The Book

Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions — in a hurry! The Smart Manager’s F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You’ll get practical solutions to your toughest workplace questions such as:

* How can I guarantee customer satisfaction?

* What questions should I ask in an interview?

* How do I deal with an angry employee?

* What can I do to overcome resistance to change?

* How can I get people to listen to me?

* What are the best ways to praise or reprimand employees?

* How can I produce an effective presentation?

The Smart Manager’s F.A.Q. Guide is specially designed to save you time and money. Don’t wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

“An excellent reference tool with a ‘how to’ approach to dealing with day-to-day management issues.”

— Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

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